Dear Bald Head Island
As has been widely
reported, the hospitality industry is suffering from debilitating
staffing shortages. Unfortunately, the Clubs on Bald Head Island are
not immune to this recent phenomenon.
Thanks to the support
of our members, we are able to offer above-market pay and an attractive
benefits package for our employees. We added a Human Resources Manager
in January who has been helping to recruit and onboard new staff. We
have successfully hired over 90 new employees for the BHI Club so far
this year. We are now fully staffed in Golf Operations, Recreation,
Fitness, and Tennis. We have a few more positions to fill in Golf
Course Maintenance. We still have 10 openings in Food and Beverage for
Servers, Bartenders, and Hostesses. We also have 7 open kitchen
positions between the Clubhouse and Horizons. We continue to work hard
on recruiting and have four new staff starting this week.
The BHI Club is
fortunate to be able to have all restaurants and amenities open for our
members right now, but we may not always maintain speed of service. We
have consolidated the Golf Snack Bar and the Terrace operations so
golfers may get Snack Bar items at the Terrace bar. Also, we may not
always be able to operate 100% full restaurants every night, so you may
see a couple open tables from time to time. Reservations are required
for seating in all four restaurants. We will do our best to accommodate
walk-ins at the bars. We continue to offer popular Take-out service at
Horizons daily, and the Clubhouse Tuesdays through Saturdays.
We continued Pool
Reservations this season to provide a fair and equitable pool
experience for all Members this season. We want to provide seating for
every pool reservation and ensure good water quality for Members, their
family, and guests. An uncontrolled high bather load negatively impacts
the filtration system and causes pool water quality to degrade. We are
currently able to accommodate over 800 pool reservations each day this
season. We have received overwhelming favorable feedback from members
regarding maintaining pool reservations this season, the new three-hour
time slots in the member-only pool, and the 5- and 7-day advance pool
reservations capability for BHI Club Members.
It is our hope that
we will be able to increase our staffing levels in the next few weeks.
We continue enhanced training programs for all of
our staff. We will improve speed of service and capacity in each
restaurant as we fill our staff openings.
We realize that
reservation systems make it challenging to allow every member to use
the Club when and how they want. We appreciate your continued patience,
thoughtfulness, and kindness as we recruit and train staff.
Thank you for your
support of the Bald Head Island Club.
David F. Sawyer